• Laptop Issue - Slow/Sluggish operation - Not responding

    Not charging - dead battery

    Logon Issues - Student forgot their password and cannot logon to the laptop.

    WiFi issues - Laptop not connecting to the WiFi

    T-Mobile SIM card issue - No access with the T-Mobile SIM card

    Teams Application not accessable - Cannot launch or load Teams

    Missing a class in Teams 

    Outlook Application not working - Cannot receive emails.

     

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     Laptop Issue - Slow/Sluggish operation - Not responding

    The laptop may need to be restarted.  It could also be downloading-installing updates be sure to shut down using the windows menu hit the "Windows" key just below the "Z" key and select power - then restart.

     

     

    Not charging - dead battery

    When the laptop charger is charging the battery, the battery icon in the system tray lower right displays with an electrical plug on the left side of the battery.  If that is not the case, be sure the charger end is securely plugged into the laptop.  Check the wall outlet to see if it is plugged in and also check the power supply to see that the wall cord is securely plugged into the power supply.

     

     

    Logon Issues - Student cannot logon to the laptop.

    If you are using a district laptop that you just recieved, the password that was used to set up the laptop is what should be used.  The laptop may need a network connection before it can be logged into.  Click on the WiFi icon first and chose the correct network, whether that is your home WiFi network or the T-Mobile network.

    If you have forgotten your usd259 password you will need to call 973-4357 and have your password reset.

     

     

    WiFi issues - Laptop not connecting to the WiFi

    Be sure the WiFi is turned on.  On the HP 440 laptop "F11" turns the WiFi on and off, or puts the laptop on "Airplane Mode"  The WiFi will not work in Airplane mode.

     

     

    T-Mobile SIM card issue - No access with the T-Mobile SIM card

    The T-Mobile Sim card can take 48-72 hours to activate.  If the T-Mobile card was not scanned before you left the laptop pick up at West, please take a picture of the back of the card (see below) and email the following information here along with the HP laptop serial # located on the bottom of the laptop.

    T-Mobile

     

     

    Teams Application not accessable - Cannot launch or load Teams

    There are two ways you can use Teams.  The first is the Office 365 web version which can be accessed by going through the district portal (https://portal.usd259.net).  Sign in with your ID # and your district password.  Then navigate to office and launch it.  Then along the left side navigate to the "Teams" icon and click on it.

    The second method is to launch the teams application installed on the laptop.  Tap the "Windows" key and type Teams then "Enter" key.  This will launch the Teams app, which is a better version than the web app.  

     

     

    Missing a class in Teams 

    Please email the teacher to see why your class has not been activated. It may be a simple-easy fix.

     

     

    Outlook Application not working - Cannot receive emails.

    Just like teams there are two methods for using Outlook.  You can use the Office 365 web version to access your email (see Teams above) or you can use the Outlook app installed on the laptop.  If the Outlook app launches and fails to retrieve your emails and displays an error message please use the snipping tool to capture the error message and paste it into an email - web version - and send it along with the following info noted below.

     

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    If you need additional help please email me by clicking email West High STS.
    My number is 316-366-3653 please leave a message.
    Please be sure and include the following info
    :
    Student Name

    ID number

    Email or phone number so I can contact you.

     

    Appointments coming soon.....